1. General Information

This Refund Policy applies to all purchases made through FanKey, operated by Viralvoice Consulting EOOD.

Our goal is to provide a transparent and fair experience. If you have any questions or concerns regarding your purchase, we kindly ask you to contact our support team so we can assist you as quickly as possible.

2. Nature of the Service

FanKey offers digital services by providing access to and managing contact details.

The service is made available immediately after successful payment.

FanKey itself does not offer communication services and does not host or manage conversations. All communication takes place on external platforms such as WhatsApp or Telegram.

3. Pricing and One-Time Deferred Billing

By completing a purchase on FanKey, you agree to the following billing structure:

• An initial one-time payment of USD 1.00, which provides immediate access to the digital service.
• A single, one-time deferred payment of USD 150.00, which is automatically charged 30 days after the initial purchase.

This is not a subscription and does not renew automatically beyond the second payment.

No further charges will be made after the USD 150.00 payment.

4. Refunds

Due to the digital nature of the service and the immediate availability after purchase, refunds are not guaranteed.

However, if you experience any issues or have concerns regarding your purchase, we encourage you to reach out to our support team. Refunds may be granted on a case-by-case basis, at our discretion, after reviewing the individual situation.

Please note that refunds are generally not provided for reasons such as:

• personal dissatisfaction or change of mind
• lack of response or engagement from third parties
• failure to use the service
• outcomes of communication on external platforms

5. Support and Refund Requests

If you believe there is an issue with your purchase or would like to request a refund, please contact us directly:

Email: [email protected]

Our support team will carefully review your request and do their best to help resolve the matter.

Submitting a request does not automatically entitle you to a refund.

6. External Communication

FanKey is not responsible for the behavior, availability, or content of third parties or for any communication that takes place outside of the FanKey platform.

Refund requests based solely on external interactions cannot be accommodated.

7. Technical Issues

If a technical issue on our side results in the service not being delivered as intended, please contact us promptly. In such cases, a refund may be issued after review.

8. Contact

For any billing questions, technical issues, or general inquiries, feel free to reach out to us at:

Email: [email protected]