We offer 2 days delivery on most USA items.
Please note: 2 days delivery from USA warehouse is NOT guaranteed, in most cases you will get your package in 2-3 business days, However in some rare cases processing and / or shipping time can take longer .
We offer free returns only in case product arrived damaged or not as described.
In all other cases client may pay return shipping .
Please read more About Returns, Refunds & Restocking Fees:
Eligibility for refund or return period is only for 30 days after delivery. No refund or return will be allowed after this period.
Please check your order immediately once received.
Pleas note : return items must ship back to our warehouse within 45 days after order delivery.
Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to a fan-key error are partially refunded up to 50-75% of the order's price.
Open software for reasons not due to a fan-key will not be refunded.
Please note : return for "change of mind" reason will incur a re stocking fee of 5-15% depend on item price.
Note: Tax on restocking fees may apply to return items that were shipped and sold by fan-key for customers in CA, CT, MD, NV, PA, VA, WV, and WI.
In plain simple English: You can Return orders and we offer FREE Return Label in most cases.
Returns are accepted within 30 calendar days after delivery date.
We will try our best to make sure the products shipped to our customers are in good quality. If there are some problems with the goods, you have right to return for exchange or refund.
Different products have different warranties, so make sure you contact us before the deadline. If you don't know the warranty of your item, you can contact our staffs before making a purchase.
1. Return and full refund
Products with quality problem can be returned and refunded.
Customer need to send the products back to us - in most cases we will issue a free return label - When we receive the products, We will issue a full / partial refund.
Products with quality problem can be returned and replaced.
Customer need to send the products back to us - in most cases we will issue a free return label - When we receive the products, We will replace to new ones and ship back to customer.
We will pay shipping fee for the replaced products we ship to the customer.
3. Return and partial refund
Because the shipping & handling cost is very high and product images on fan-key are very hight quality . We do not give refund for returns without quality problems - reasons like "not like the picture" - "not as anticipated" or just "not satisfied" - will not be accepted.
Before placing an order, please take a good looks at the product images and descriptions.
If you still want to return the product for such reasons - we will reduce the shipping fee from the order total amount, and charge you 5-15% restocking fee - that means a partial refund.
4. Refund due to an error in stock or price information
fan-key reserve the right to cancel any order if there was a mistake in quantity OR price information on the product page. in this case customer will be fully refunded the payment they have made and no item will be shipped.
There are various options available for shipping and also multiple warehouses. We will normally ship to you in the fastest way possible.
USA clients enjoy USPS / UPS / FEDEX fast shipping service
Total delivery time is split into two parts.
1. Processing time 3-24 hours normally (in rare situations up to 10 processing business days): The time from when your payment is received to when we gather up all the items, do strict quality-control tests and carefully package the items.
2. Shipping time from 2-3 business days to USA clients - see also above "About 2 day shipping"
Out Of Stock Split Shipping: If an item is not in stock when the order is placed, processing will not begin until it has arrived. If you order multiple items the order will be split shipped and items in stock will be sent first; then when the others are in stock they will be sent separately.
Prices vary depending on product, location, shipping method and warehouse. You can view the cost during checkout process. - In most cases we do have a FREE shipping promotion so you don't have to pay shipping fees at all.
You can follow your order both during processing and after it has left our warehouse
Processing: You can check the status by contacting us directly via email.
Shipped: Once your order is shipped, you will receive an email from us to your email address. In this email, there is the shipment / tracking information for your packages as well as the website in which you can track your order .
We offer tracking code to all clients - please allow 1-3 days after order was shipped to update tracking code.
Due to the ever changing prices of couriers our staff select the best priced shipping for the desired shipping method.
In most cases YES - please look for FREE SHIPPING phrase in product page details
In some cases your parcel maybe directly delivered to your local post office. We will inform you once it has arrived. Please take your tracking number and your personal ID to collect your items. If you are also not at home when the parcel is to be delivered and it is too big for your letterbox the item may also be brought back to your local post office, a notice will usually be left on your door or in your letterbox.