★★★★ 13988 real customer reviews average rating: 4.4 stars
5 Stars By Christiana on 2010-07-22
Originally disappointed, now impressed . . . . see update!
. . . . in light of all the glowing reviews read, and based on other purchasers' experience I purchased this product. Looks good, very wide - as advertised, but disappointingly inconsistent. Followed all instructions, to the letter, but never managed to get it to weigh the same twice. Both my husband and I tried, and both got varying weights. Not helpful when embarking on a weight reduction regime, so it is unfortunately having to go back. Thank goodness fan-key's return system is so user-friendly.
Update August 1st 2010
I was somewhat surprised to receive an email response from the Vice President of EatSmart Products within about 20 minutes of the posting the above. He assured me I must have received a lemon (his words), which apparently happens from time to time. He also went on to say, and I quote, "I was hoping to get you a replacement immediately under our warranty program. Its the least we can do after putting a defective product in your hands."
I was duly impressed and told him so in my responding email. However, to date I have not received a replacement, nor do I now expect/want one to arrive. Having re-read other reviews of this and other EatSmart models, I believe this model is, in fact, a lemon. Other models seem to be consistently accurate, whereas, it appears, this particular model is not.
I am now looking elsewhere for a consistent and accurate scale.
Further update August 4th 2010
Today I received an unexpected package via FedEx. I had duly returned my 'lemon' and received a refund. I thought that was the end of the story. Not so! A new scale from EatSmart Products, with a letter from the Vice President, apologizing for the lemon and enclosing a new scale, which, he informed me, has been thoroughly tested for accuracy.
This accuracy I can confirm. Both my husband and I tested, and re-tested, and there was never a variation. I even tested it with one of my cats - spot on each time.
EatSmart clearly stand by their products, recognise there are occasional flaws, and quickly correct the situation. I am a very impressed and happy customer. Obviously a company which values their name and reputation, and rightly so.
Further update: September 23rd 2013
In case anyone is interested, my scale still gives accurate readings, day after day!
Yet another update: 11th June 2015 - moved to the UK, with my scale, which is still going strong, and still on the original batteries! Such a great scale!
Further update! 13th November 2017 - still going strong, still a great scale!
5 Stars By Jeane Goforth on 2015-08-09
Recalibration Due to Cats
Have had this for less than a week and it's great. Exactly as advertised, and that's the way I like it.
There were some questions and reviews that mention calibration, so I wanted to mention that mine ends up recalibrating every morning when I use it because of CATS. I have 5 cats and they love sitting on the scale and argue about who gets it next. Some are heavy enough to trigger it, I've noticed, and must mess it up as they loll and drape decorously across it. Since it would need to recalibrate anyway if I moved it out of their reach, I figured I'd just leave it be and hope the novelty wears off. (Probably will have to replace the batteries more often than average.)
4 Stars By The Nealy Family on 2010-07-26
Not as great as everyone says.... Correction - Customer Service is outta this world.
I think it gives accurate weight but I have to take out the battery to recalibrate the thing every time I use it!
Correction: After making this review, the VP of EatSmart products attempted to contact me regarding my dissatisfaction with their scale. After being unable to reach me, they sent me a replacement along with an explanation that I'd probably received a lemon. I'm incredibly impressed with their superior customer service.
UPDATE: 2 years later, this scale is still incredibly accurate & going strong. :)
5 Stars By KB from Illinois on 2016-01-23
Very nice scale. Accurate. Easy to read and use.
I have only had this scale for a couple weeks now and would update my review should the performance of it change in the coming weeks, but so far this scale is great. Other reviews have talked about inconsistent weigh-ins but so far mine has been spot-on. I do recommend (as instructed) to put the scale on a hard flat surface(e.g., no carpeting). Moving the scale around may cause the scale to have to re-calibrate which is an extra step in using the scale. Calibrating is simple but will take extra time in your weigh-in. Just note this if you are in a hurry when weighing yourself. I found a nice spot in the bathroom (on tile) and leave it there. So far this is proving to be a great machine. It is nice looking. Very low-lying to the floor. Very wide which I like. I don't have to feel like I am balancing on it. And the best part for me is the display. Nice large blue lighted LED characters. I can easily read the numbers. When you step on, the numbers change while setting your weight, then flash when final weight determined, and then they go steady after final weight determined. You can step off and they remain lit for about 10 to 15 seconds, then it turns off automatically. Simple. This scale does not have any fancy-dancy additions like body fat, water content, etc. It just weighs you. You can select lbs or kilos and that is it. That's all I wanted.
I cannot compare this unit to other brands as I have not tried them. I bought this to replace a 20-year old scale that served me well over the years but seemed to be losing its accuracy lately. The newer styling of the Precision Plus and the accuracy of it has made this purchase a good one for me. The scale has been spot-on so far for me. I can weigh myself multiple times during one weigh-in and the numbers are the same each time. Note that the scale weighs to 'two-tenths' of a pound accuracy (i.e., .0, .2, .4, .6, .8).
5 Stars By Tawny Lee on 2016-04-07
Great scale - accurate and reliable
I received the scale when expected. Ready to go out of the box. Tested in multiple spots on the floor, got consistent weights pretty much every different spot. No need to "pre-tap", just step on, nice clearly lit easy to see weight immediately displayed. I feel very confident in the weight shown. One of the reasons I chose this particular scale was, when reading the reviews, for every negative review, I saw a response from the company inviting communication to resolve the issue, and multiple reviews indicated there WAS a problem early on, but it was resolved immediately and satisfactorily by the company. So far, I have nothing but positive to say about this product. It is larger and heavier than previous scales I have gotten, and it ONLY gives weight, but the more research I did on scales that give body fat %, etc..., the more I found that unless you're willing to spend $$$, you're not going to get anything satisfactory of that nature. So if you just want to know your weight, reliably, this seems to be a great choice. The size of the scale works well for my 6'3" husband to feel comfortable and confident standing on it too.
Update - still working great. Quick and easy, easy to read, accurate. Great product.
5 Stars By Julie M on 2017-03-27
This one had a nice combination of positive reviews
I did my homework on fan-key before purchasing this scale...looked at many different types, and read reviews. This one had a nice combination of positive reviews, simple design, and a good price. Some of the reviewers said they had a problem with the functionality of the scale, which concerned me, at first; however, reviewers also said that the customer service for the company that manufactures the scale is outstanding. That was all I needed to hear--I think customer service can make or break a product! I'm happy with the purchase...it works well and is super easy to read. Plus, it's giving me the numbers that I want to see :) (knock on wood).
5 Stars By SharZina on 2017-05-12
MY MOTHER LOVES THIS SCALE! !!! She says, "It's so pretty!"
My mother likes to use a scale to weigh herself. She is not specifically overweight, but she enjoys knowing when she is a little bit more than she wants to be. For some reason the scale works very well for her positive self image and frame of mind!
She quite simply loves and adores this scale! I could not have purchased a nicer or better scale for her to use. My mother is in her eighties and it is very easy to use.
5 Stars By goldy02 on 2017-07-02
I am knocked knee and have thick thighs. I did weight loss surger and wanted to be able to track my weight without having to be uncomfortable trying to get on a regular scale. This scale allows me to track my weight without having to force my legs together which can push down and make your weight heavier.
4 Stars By Andy Ruina on 2016-09-14
I am suspicious of this scale. If I weigh myself and then again holding about 1 lb of stuff, sometimes, but not always, it repeats the previous weight.
Too much do I think of Volkswagon and a little computer program that is trying to outsmart me and show a consistency that the scale really doesn't have.
On the other hand, it is very consistent. Much better than our previous, highly reviewed, scale.
5 Stars By Ddorena on 1969-12-31
Solid feel, reliable readings
Very good scale, especially at this low price. The platform is wider than most scales and it feels very solid--I am heavy but there is no tilting or movement as I step onto it. The reading is reliable, giving the same weight (to the decimal) if I step off and step back on again.
Some reviewers have mentioned that it "over weighs" on the first try but the owner's manual explains this: the scale automatically re-calibrates after being lifted or moved, and this first reading is part of that process (perhaps including the weight of the scale itself?). It will display that high weight, and then the letter "C" (for calibrated), and then it is accurate for all subsequent readings. It will repeat this process if it is lifted or moved. I have never had high or inconsistent readings after that initial calibration.